Effect of Private Employment Agencies Recruitment Strategies on Organizational Effectiveness in the Hospitality Industry: A Study of Selected Hotels in Nigeria

Abstract

The hospitality industry has become very competitive these days due to global creativity and innovations deployed in the delivery of services to teeming customers. To meet up with these tasking demands of remaining afloat in business, managers of hotels are considering the best or appropriate recruitment strategies to woo competent and amenable personnel who can apply these new methods of rendering the required services. Hence, this study examined the effect of private employment agencies recruitment strategies on organizational effectiveness in the hospitality industry, a study of selected hotels in Nigeria. A 10-item validated structured questionnaire served as the research instrument to 350 staff of the selected hotels in Delta, Enugu and Ekiti States, Nigeria. Out of the 350 sets of questionnaire administered, a total number of 345 (98%) were retrieved and five (2%) were rejected. Analytical tool used was multiple regression analysis. It was found that private employment agencies had significant effect on organizational effectiveness. The study therefore concludes that, private employment agencies have a positive and significant effect on organizational effectiveness of selected hotels. In other words, the effectiveness and efficiency of an organization largely rely on the composition (resourcefulness, core competencies) of its manpower. Hence, the study recommends that there is the need for managers of hotels to contract the job of recruitment to private employment agencies as this will lead to the employment of competent and resourceful manpower for organizational effectiveness and sustenance.